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Out of Africa Travel & Golf Ltd Singapore Booking Conditions

The following conditions, together with your outlined itinerary and a completed booking form, will form part of your contract with Out of Africa Travel & Golf Ltd (the 'company' or 'Company' or ‘Out of Africa’ shall mean Aviation Services Pte Ltd:  Registered Offices at: 400 Orchard Road, 24-08 Orchard Towers, Singapore 238875. Your contract is made on these terms and conditions and is subject to Singapore law and exclusive jurisdiction, and is deemed to have been made at Aviation Service’s offices in Singapore. Aviation Services are licensed by the Singapore Tourist Board No 0886. 


1. Booking Your Holiday:
 (a) To secure your booking please complete and sign the Out of Africa Booking Form enclosing the necessary deposit/full balance as stipulated in our relevant invoice. Clients' holiday booking is accepted as definite once Out of Africa receive the instruction to proceed with the bookings accordingly. Should Out of Africa, for any reason, decide not to accept your booking your deposit will be returned. All payment to us should be made in conjunction with our invoice(s)/statement(s). Clients' failure to pay with-in the timings mentioned on their relevant invoice(s) will give Out of Africa the right to cancel the holiday booking with the loss of deposits and outstanding moneys.

(b) Any special requests should be indicated on the booking form and made in writing. Out of Africa would like to 

advise clients that we will endeavour to meet the Special Requests, however Out of Africa will not be liable if any Special Request is not met.

(c) All correspondence and other communication will be sent to the address of the first person named on the booking form unless you specify otherwise. If clients request correspondence through a business address, a residential address will also need to be supplied for emergency and security reasons.

(d) Out of Africa will endeavour to assist clients with special requests at all times, however, it is essential that clients 

inform us, in writing, of any particular physical or other health restrictions that might affect the holiday.

(e) Clients must travel with travel insurance - Out of Africa will provide relevant details on request when the booking of a holiday commences.

2. Amendments and Cancellation:
(a) Amendments By Out of Africa: Great care is at all times taken by Out of Africa to ensure that the information, descriptions and prices given in your final itinerary are accurate at the time of printing, however, changes do occur, and we reserve the right to advise you of a change to your booking before accepting your booking. In all cases Out of Africa makes every effort to operate the holiday as mentioned, however, it is to be understood that in rare circumstances Out of Africa may have to modify a holiday before your departure. Should the change be significant (i.e. change of flight time by more than 12 hours, a change of international airport, unless between airports serving the same city) Out of Africa will notify you as soon as possible. On such notification clients will have the option to either accept such notification, change their booking to another available holiday itinerary or cancel and receive a full refund. Should clients choose another holiday itinerary which is more expensive they will be required to pay the difference - however, should the alternative holiday be cheaper the company will make the appropriate cost alterations.
(b) Cancellation By Out of Africa: Out of Africa reserve the right to cancel your holiday in any circumstances. In this event we will return to you all money you have paid us or will offer you an alternative available holiday to purchase of comparable standard. If clients fail to pay the balance on their holiday invoice by the date stated on the invoice/statement, Out of Africa will treat the booking as cancelled and levy the cancellation charges accordingly. Should Out of Africa be obliged to cancel your holiday in any other circumstances, before departure, we will use our best endeavours to offer alternative arrangements of a comparable standard or will give a full and prompt refund.
(c) Amendments By Client(s): Out of Africa will do its utmost to assist clients should they wish to alter their arrangements, however clients must request their amendments in writing, signed by the signature of the booking form. - Any amendments made after booking, an amendment of $50 per person will apply. Any change made to the Customer, departure date or the tour type, the cancellation charges will apply. Any re-issuance of air ticket, minimum administrative fee of S$50 per air ticket plus­ any airline charges will apply. Any amendments must be made at least 14days prior to departure date. If Company received any amendments shorter than 14 days, the cancellation charges will apply.
(d) Cancellation By Client(s): All cancellations must be advised to Out of Africa in writing, signed by the signature of the booking form. Cancellations are effective on the day they are received by the company - recorded delivery, through the post office, is therefore recommended. Cancellation charges (excluding full holiday insurance premiums) will be payable, depending upon the number of days prior to departure when Out of Africa receives the clients' cancellation details. The following cancellation terms apply (NB: particularly simple/complicated itineraries may be subject to less/additional charges where necessary);

Days Prior to departure When Written Advice of Cancellation Received. % of Holiday Price Payable

Up to 100 days prior Deposit Forfeit
99 days - 70 days prior 50%
69 days - 40 days prior 70%
39 days - prior or after 100%

3. Price Variation:
Out of Africa reserve the right to increase its prices up to final confirmation and the signing of a booking form. The price of the holiday is, regrettably, subject to the possibility of surcharges in certain limited circumstances. Out of Africa will however, only levy an additional charge to reflect increases in transportation costs (including fuel and/or air fares), dues, taxes (including VAT), services charge (including landing taxes and embarkation/disembarkation fees at ports and airports), exchange rate variations and governments actions. Out of Africa will absorb an amount equal to 2% of the holiday price (except on insurance premiums and amendment charges) before passing on surcharges to the client. NB: when a surcharge is payable there will be an administration charge of SGD$10 per person. If a surcharge results in an increase in the holiday cost of 10% or more, a client is entitled to cancel his/her holiday with a full refund of all moneys paid except for any insurance premium and any amount already due for cancellation or amendment charges previously incurred. Should a client decide to exercise the right to cancel under this condition then this must be done in writing within fourteen days of the issue date printed on the surcharge invoice. Any surcharge invoice will be raised at least thirty days prior to date of travel.

4. The Responsibilities of the company:
Out of Africa will always apply all reasonable efforts to secure that your holiday is supplied to you as confirmed. All international airline, domestic airline and ground service details are supplied in the best of faith based on the latest information supplied by the local agents, hotels and ground handlers and airlines accordingly. Out of Africa has taken all reasonable steps to ensure that proper arrangements have been made for all holidays and that the suppliers of the various services provided to you as part of the holiday are efficient, safe and reputable and comply with the local and national laws, regulations of the country in which the client is visiting. However, Out of Africa does not have direct control over the full provision of services to clients by suppliers and cannot be held responsible or liable for death injury or illness caused to clients, unless through negligence of Out of Africa employees, agents, suppliers and subcontractors. The air, train, vehicle and cruise carrier(s) responsibilities are at all times subject to their own Conditions of Carriage. Out of Africa can not be held responsible for any changes to an itinerary and the loss, or expense, due to war, threat of war, riots, civil strife, terrorist activity, delay, sickness, injury, death, weather, strikes, industrial disputes, natural or nuclear disasters, fire, technical problems, closure/congestion of airports or ports, cancellations or changes of scheduled airlines and similar events beyond the company's control, force majeure (unusual and enforceable circumstances beyond the Company's control, the consequences of which neither the Company nor its suppliers could avoid, including but not limited to law, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, flood, fire, adverse weather conditions or the threat of any of these), political activity, quarantine, negligence of the management or employees of any independent contractor or any other failings out of the company control.

5. Personal Injury (unconnected with arrangements through the company):
Clients who suffer from illness, personal injury or death during the period of their holiday arising out of an activity which does not form part of the inclusive holiday or excursions will be generally assisted by the company. If a client then decides to take legal action against the third party responsible and should a successful claim result either from the third party or an insurance policy claim then the client must pay Out of Africa costs incurred in assisting.

6. Insurance:
All passengers must purchase travel insurance prior to the commencement of the tour or travel arrangement. Under no circumstances is the Company to be construed as a carrier under contract for safe carriage of passenger or his/her baggage & belongings or health care requirements. Clients will be required to sign a declaration to say that they have a valid travel insurance policy as required by the Singapore Tourist Board.

7. Clients' Responsibilities:
It is the responsibility of the client to arrange for all his/her travel documentation including valid and up-to-date passport for entry into the relevant foreign country, all necessary visas, all necessary and relevant health inoculations. Out of Africa can not take responsibility and will not be liable if clients fail to arrange all the necessary travel documentation. Clients will therefore be responsible for meeting any additional costs incurred by reason of such failure. Clients are also responsible for checking-in for all flights at the correct times and for presenting yourself to the relevant local organisers for all pre-booked components of the holiday/travel arrangements. Out of Africa will take no responsibility for clients missing international/internal flights as a result of late check-ins and no credit or refund will be paid if clients fail to take up any component of the holiday. No credits or refunds will be given for mislaid, destroyed or lost travel documents. Should a client be refused admission to a flight or to the destination country or to a hotel facility by an airline, government authority or hotel authority due to behaviour Out of Africa will be powerless to assist and cannot be held responsible. Any passenger(s) considered to be unacceptable under the influence of drink or drugs may be denied boarding an aircraft or other transport vehicle or entry into a country. In these cases Out of Africa shall consider that the person(s) have given their notice of cancellation and shall be under no liability for any costs or charges incurred as a result of doing so.

8. Late Bookings:
Out of Africa recommends booking as early as possible, but appreciates that some clients may have no choice but to book late. Out of Africa can usually book the necessary travel arrangements within one month of departure but we reserve the right to charge the client an additional fee to cover telex, fax, telephone and administration cost if necessary.

9. If you have a problem or complaint:
Should a client(s) have a problem whilst on holiday they must please inform the relevant ground agent, supplier, hotel and local representative immediately - they will endeavour to put things right accordingly. Should your complaint not be resolved locally we ask clients to keep all relevant documentation and signed cancellation/re-scheduling/lack of service documentation informing us, in writing, with-in fourteen days of your return. It is therefore a condition of the contract that you inform any problem to the local supplier of the services in question whilst on holiday. If you have a dispute with Out of Africa Ltd which you are unable to resolve, you may refer the matter to a court of law.

10. Refund of Unused Services
No refunds, either in part or full, will be made for unused tickets, ground transportation, meals and accommodation or sightseeing tours not utilised.

11. Travel Documents
It is the customer’s responsibility to ensure that they have a valid passport with a minimum 6 months’ validity from the date of the last departure point as well as the necessary visas, current health certificates and necessary travel documents as required by the various government authorities of the country(ies) to be visited. Please ensure all children photos in the passports are to be updated by the Immigration Authority prior to departure.

Visa fees and service charges will be borne by the customer. The Company does not guarantee the approval of the visa application. If for any reason, application for visa or exit permit is rejected, customers must made known to the Company at least 35 days prior to departure with administrative charges. If less than 35 days notice is given, the relevant cancellation charges will apply.

The Company cannot be held responsible or be liable for any expense, reimbursement or refund of tour or travel arrangement charges if any customer is refused entry by any country before departure or during the tour and travel for whatsoever reason, including but not limited to non-possession of necessary visas.

12. Special Request
Any special requests such as special meals, dietary requirements, adjoining rooms etc., please inform the Company upon booking. Such requests are subject to confirmation and availability.

13. Feedback Response
The Company welcomes constructive feedbacks from its customer in its continuing efforts to improve its service quality. Any disputes with regards to the tour shall be submitted in writing within fourteen (14) days from the date of return. No responsibility is accepted in respect to any dispute that is made thereafter. Written feedback can be sent by Email to info@outofafricatravel.com

The Company will investigate and act to resolve areas of concerns. The interim response is within 2 working days (or 48 hours). Depending on the complexity of the case, the time taken to resolve a complaint is within 60 days. If it is unable to resolve the complaint amicably, it will refer to CASE or NATAS mediation channel with mutual consent of the Customer.

19. Confidentiality
The Company will not divulge our customer’s personal information to any unauthorised third party without any written consent.

20. Responsibility and Liability
All arrangements for the provision of transport, accommodation, sightseeing and other tour or travel services are made by the Company through our appointed agents. The Company accepts no responsibilities for injuries, damage, accident, loss, delay, theft, quarantine, custom regulation, strike, acts of god, and changes in itinerary, deportation or refusal of entry by Immigration

Authorities resulting from improper travel documents, possession of unlawful items or irregularities that may caused to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documents are the sole responsibility of the passenger.

The Company also reserves the right to require any individual to withdraw from the tour if it is deemed that his or her behaviour or conduct is detrimental to or incompatible with the health, safety, interests, harmony and welfare of the other tour participants and the tour group as a whole. Under such circumstances, the Company shall be under no liability thereafter to any such person.

No tour leaders/guides, employees or agents of the Company are authorised to commit the Company to any liability whatsoever and the Company will not be bound by any statements or representation unless it is in writing and signed by a management executive of the Company.


The Company also reserves the right to take photographs and films of passengers while on tour with the Company to be used for brochure advertising. The Customer will be informed of use of such materials in publications and other forms of advertising.

The Company shall not be liable to the passengers for any goods purchased by the passengers during the tour whether or not the goods are of defective quality, not suitable for the passenger’s purpose, not in conformity with samples provided to the passengers or rejected by the passenger for any other reason whatsoever notwithstanding that the goods are purchased in shops the visitation of which comprise part of the tour package (including itinerary) or which are specifically recommended by the travel services, their guides, servants, employees or independent contractors, nor the Company or the travel services be liable to the passengers for the purchase monies of the aforesaid goods.

Itineraries, prices, services and conditions are correct as the time of reservation. The Company reserves the right to change, amend, insert or delete any of the terms and conditions, or policies contained in this document, as the case may be, without prior notice.


Out of Africa Travel & Golf Ltd UK Booking Conditions

The following conditions, together with your outlined itinerary and a completed booking form, will form part of your contract with Out of Africa Travel & Golf Ltd (the 'company' or 'Company' or ‘Out of Africa’ shall mean Out of Africa Travel & Golf Ltd: Registered Offices at: 101 Highland Rd, Bromley, Kent BR1 4AA). Your contract is made on these terms and conditions and is subject to English law and exclusive jurisdiction, and is deemed to have been made at Out of Africa's offices.

1. Booking Your Holiday:

(a) To secure your booking please complete and sign the Out of Africa Booking Form enclosing the necessary deposit/full balance as stipulated in our relevant invoice. Clients' holiday booking is accepted as definite once Out of Africa receive the instruction to proceed with the bookings accordingly. Should Out of Africa, for any reason, decide not to accept your booking your deposit will be returned. All payment to us should be made in conjunction with our invoice(s)/statement(s). Clients' failure to pay with-in the timings mentioned on their relevant invoice(s) will give Out of Africa the right to cancel the holiday booking with the loss of deposits and outstanding moneys.

(b) Any special requests should be indicated on the booking form and made in writing. Out of Africa would like to advise clients that we will endeavour to meet the Special Requests, however Out of Africa will not be liable if any Special Request is not met.

(c) All correspondence and other communication will be sent to the address of the first person named on the booking form unless you specify otherwise. If clients request correspondence through a business address, a residential address will also need to be supplied for emergency and security reasons.

(d) Out of Africa will endeavour to assist clients with special requests at all times, however, it is essential that clients inform us, in writing, of any particular physical or other health restrictions that might affect the holiday.

(e) Clients must travel with travel insurance - Out of Africa will provide relevant details on request when the booking of a holiday commences.

2. Amendments and Cancellation:

(a) Amendments By Out of Africa: Great care is at all times taken by Out of Africa to ensure that the information, descriptions and prices given in your final itinerary are accurate at the time of printing, however, changes do occur, and we reserve the right to advise you of a change to your booking before accepting your booking. In all cases Out of Africa makes every effort to operate the holiday as mentioned, however, it is to be understood that in rare circumstances Out of Africa may have to modify a holiday before your departure. Should the change be significant (i.e. change of flight time by more than 12 hours, a change of international airport, unless between airports serving the same city) Out of Africa will notify you as soon as possible. On such notification clients will have the option to either accept such notification, change their booking to another available holiday itinerary or cancel and receive a full refund. Should clients choose another holiday itinerary which is more expensive they will be required to pay the difference - however, should the alternative holiday be cheaper the company will make the appropriate cost alterations.

(b) Cancellation By Out of Africa: Out of Africa reserve the right to cancel your holiday in any circumstances. In this event we will return to you all money you have paid us or will offer you an alternative available holiday to purchase of comparable standard. If clients fail to pay the balance on their holiday invoice by the date stated on the invoice/statement, Out of Africa will treat the booking as cancelled and levy the cancellation charges accordingly. Should Out of Africa be obliged to cancel your holiday in any other circumstances, before departure, we will use our best endeavours to offer alternative arrangements of a comparable standard or will give a full and prompt refund.

(c) Amendments By Client(s): Out of Africa will do its utmost to assist clients should they wish to alter their arrangements, however clients must request their amendments in writing, signed by the signature of the booking form. If your request is made 72 days before departure Out of Africa reserves the right to charge you an amendment fee together with relevant communication charges and other expenses incurred by Out of Africa. If the amendment is received 72 days or less before departure Out of Africa reserve the right to treat the amendment as a cancellation and re-booking and normal cancellation charges detailed below will apply.

(d) Cancellation By Client(s): All cancellations must be advised to Out of Africa in writing, signed by the signature of the booking form. Cancellations are effective on the day they are received by the company - recorded delivery, through the post office, is therefore recommended. Cancellation charges (excluding full holiday insurance premiums) will be payable, depending upon the number of days prior to departure when Out of Africa receives the clients' cancellation details. The following cancellation terms apply (NB: particularly simple/complicated itineraries may be subject to less/additional charges where necessary);

Days Prior to departure When Written Advice of Cancellation Received. % of Holiday Price Payable

Up to 100 days prior                        Deposit Forfeit

99 days - 70 days prior                    50%

69 days - 40 days prior                    70%

39 days - prior or after                    100%

3. Price Variation:

Out of Africa reserve the right to increase its prices up to final confirmation and the signing of a booking form. The price of the holiday is, regrettably, subject to the possibility of surcharges in certain limited circumstances. Out of Africa will however, only levy an additional charge to reflect increases in transportation costs (including fuel and/or air fares), dues, taxes (including VAT), services charge (including landing taxes and embarkation/disembarkation fees at ports and airports), exchange rate variations and governments actions. Out of Africa will absorb an amount equal to 2% of the holiday price (except on insurance premiums and amendment charges) before passing on surcharges to the client. NB: when a surcharge is payable there will be an administration charge of £1 per person. If a surcharge results in an increase in the holiday cost of 10% or more, a client is entitled to cancel his/her holiday with a full refund of all moneys paid except for any insurance premium and any amount already due for cancellation or amendment charges previously incurred. Should a client decide to exercise the right to cancel under this condition then this must be done in writing within fourteen days of the issue date printed on the surcharge invoice. Any surcharge invoice will be raised at least thirty days prior to date of travel.

4. The Responsibilities of the company:

Out of Africa will always apply all reasonable efforts to secure that your holiday is supplied to you as confirmed. All international airline, domestic airline and ground service details are supplied in the best of faith based on the latest information supplied by the local agents, hotels and ground handlers and airlines accordingly. Out of Africa has taken all reasonable steps to ensure that proper arrangements have been made for all holidays and that the suppliers of the various services provided to you as part of the holiday are efficient, safe and reputable and comply with the local and national laws, regulations of the country in which the client is visiting. However, Out of Africa does not have direct control over the full provision of services to clients by suppliers and cannot be held responsible or liable for death injury or illness caused to clients, unless through negligence of Out of Africa employees, agents, suppliers and subcontractors. The air, train, vehicle and cruise carrier(s) responsibilities are at all times subject to their own Conditions of Carriage. Out of Africa can not be held responsible for any changes to an itinerary and the loss, or expense, due to war, threat of war, riots, civil strife, terrorist activity, delay, sickness, injury, death, weather, strikes, industrial disputes, natural or nuclear disasters, fire, technical problems, closure/congestion of airports or ports, cancellations or changes of scheduled airlines and similar events beyond the company's control, force majeure (unusual and enforceable circumstances beyond the Company's control, the consequences of which neither the Company nor its suppliers could avoid, including but not limited to law, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, flood, fire, adverse weather conditions or the threat of any of these), political activity, quarantine, negligence of the management or employees of any independent contractor or any other failings out of the company control.

5. Personal Injury (unconnected with arrangements through the company):

Clients who suffer from illness, personal injury or death during the period of their holiday arising out of an activity which does not form part of the inclusive holiday or excursions will be generally assisted by the company. If a client then decides to take legal action against the third party responsible and should a successful claim result either from the third party or an insurance policy claim then the client must pay Out of Africa costs incurred in assisting.

6. Insurance:

Under the terms of the contract all clients are required and ultimately responsible for the purchasing of suitable travel insurance to cover themselves, belongings, assistance, repatriation, travel and relevant medical cover. Out of Africa will be able to advise clients on the relevant and proper travel insurance facilities available to clients.

7. Clients' Responsibilities:

It is the responsibility of the client to arrange for all his/her travel documentation including valid and up-to-date passport for entry into the relevant foreign country, all necessary visas, all necessary and relevant health inoculations. Out of Africa can not take responsibility and will not be liable if clients fail to arrange all the necessary travel documentation. Clients will therefore be responsible for meeting any additional costs incurred by reason of such failure. Clients are also responsible for checking-in for all flights at the correct times and for presenting yourself to the relevant local organisers for all pre-booked components of the holiday/travel arrangements. Out of Africa will take no responsibility for clients missing international/internal flights as a result of late check-ins and no credit or refund will be paid if clients fail to take up any component of the holiday. No credits or refunds will be given for mislaid, destroyed or lost travel documents. Should a client be refused admission to a flight or to the destination country or to a hotel facility by an airline, government authority or hotel authority due to behaviour Out of Africa will be powerless to assist and cannot be held responsible. Any passenger(s) considered to be unacceptable under the influence of drink or drugs may be denied boarding an aircraft or other transport vehicle or entry into a country. In these cases Out of Africa shall consider that the person(s) have given their notice of cancellation and shall be under no liability for any costs or charges incurred as a result of doing so.

8. Late Bookings:

Out of Africa recommends booking as early as possible, but appreciates that some clients may have no choice but to book late. Out of Africa can usually book the necessary travel arrangements within one month of departure but we reserve the right to charge the client an additional fee to cover telex, fax, telephone and administration cost if necessary.

9. If you have a problem or complaint:

Should a client(s) have a problem whilst on holiday they must please inform the relevant ground agent, supplier, hotel and local representative immediately - they will endeavour to put things right accordingly. Should your complaint not be resolved locally we ask clients to keep all relevant documentation and signed cancellation/re-scheduling/lack of service documentation informing us, in writing, with-in fourteen days of your return. It is therefore a condition of the contract that you inform any problem to the local supplier of the services in question whilst on holiday. If you have a dispute with Out of Africa Ltd which you are unable to resolve, you may refer the matter to a court of law.

10. Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”